SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Placesure Online Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.placesure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
The phone charges, with the watch it is bad enough to take off the strap that would discharge them, it came to kiev for 8 days
Very beautiful charger Ugreen. Is a beautiful silicone protective cover around it, as a result, lies the charge product firmly on the charger. Also sits there a notch in the protective case, where the charging cable in rolled up can be.
The deal was successful. Delivery in 13 days to ukraine. Excellent product quality. Seller thanks
Just came charging. Works great. The view is very high quality, better than belkin. Neat, but heavy. Track tracking.
Received in 10 days, charger works perfectly :)
It works very well.
this is the 2nd time I have purchased this charger. very happy with the previous one. chargers fast.
Very happy with the product. Got delivered as described and very well packaged. Would love to purchase from this store again
Product works as expected. Feels to qualitative. Good product and fast shipped!
Fast shipping, high quality goods
Arrived the parcel for 2 weeks in moscow. With the store did not communicate, well, as usual. I bought myself for the iphone xs. Charges via silicone case, no problems. A little later i will add a tip, i'll try through the cover thicker. Until i understand whether the phone is heated or not, i will use it, i will write it. In general, a great thing! I thought before ordering to take-not to take, but when i came, i definitely realized that i did not waste 900 with something rubles. Looks like an excellent charging. By the way, the edge is rubberized on top of the perimeter, you put the phone and does not slip) did not know before the arrival of the order) all good purchases!
Premium Design. Fast Charging works well using the provided cable. Fast Shipping from China to U.S.
Very fast shipping to Netherlands (less than two weeks!), and the quality looks perfect. I used to check all my products on UGREEN without hesitate! Recommended
Nice!