SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Placesure Online Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.placesure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Fast delivery, at 38 size l came up perfectly. Seller put a gift)
The length of the foot 24 came well. The color is bright. Shipping fast
Walked exactly 31 days. On his 41 leg took 42 (xxl). On the leg sit tight, it even seemed that a little too small. You could take another size larger. Pimples on the sole are much less than in the pictures of the store and, rather, plastic than rubber. I bought for the purpose of martial arts, but the pimples do not give adhesion to the mats in the hall and slip.
The parcel reached in 18 days, the track was tracked, the whole came. Ordered at 39 size l, came up perfectly. There is a smell of rubber, i hope will leave. I recommend.
Very nice shoes, bright color, odorless. At 38 size took l. came perfectly. Not yet used
Corresponds to the description. Size in size came up. The store is good
My 46 there comfortably, good adhesion, excellent also on the rocks.
Corresponds to the description, came quickly. In size, i will add a review later, while the husband is on vacation) the photo is made on the size of the foot 38, something tells me that 42 rr feet will be small
Delivery to the novosibirsk region about a month. L fits 38-39 size. A little smell, but not much. The sole is not quite rubber, but i think the sea will last for once to go.
Slippers arrived in 12 days. Quick! Quality is very good! Comfortable. There is a smell, but i think to fade. Took milking fishing. Thank you very much to the store!!! I recommend to everyone!
Everything is cool!!!
Good, a little thread stick out at the seams, the seams are uneven at the joint, but this is not critical for such shoes. The smell is present, but it does not interfere with walking in the water) l for size 37-39 will fit perfectly.
Ok
According to the description
It’s A Little Thicker Then A Regular Sock , Smell Wasn’t Horrible Very Comfortable, Will Be Ordering My Husband Some For Our Honeymoon
The product came within three weeks which is well packaged, looks good but smells bad. I purchased exactly the same product for my children and for them it would be less useful (m = 35). For me (xxl = 42) I think it would be a bit more useful. (By the way, if all purchasers complain about the bad smell, the store should consider this)
Size 45 or xxxl is a bit too big for the ukrainian 39th. Externally, the quality is normal, but very strong sharp smell