SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Placesure Online Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.placesure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Pants are excellent, for height: 1 meter 87 cm and weight 90 kg-ordered xxl, came up perfectly.
The size a very small but acceptable, the fabric is of good quality solid sewing is pro
As it is in the description
fast delivery very nice quality
Excellent quality thank you very much
Pants super, the size is perfect, i will recommend the producer
Pants are super, look good and they are very comfortable, took 187/80, a little short, but not particularly noticeable. Delivery to kursk 3 weeks, thanks)
In general, the pants are satisfied. Took the size l. my weight is 82 kg and height is 175 cm. In the ass is a bit cramped, but tolerable as there is a stock of tissue vegetation. The order made exactly such pants and in this size because i already bought the same a couple of years ago. Worn out in a year. In different places, the fabric was watered, but due to the elasticity of the tears there were neither seams nor crotch. At a detailed examination of these pants drew attention to the unpleasant nuance-in a prominent place on the left outer pocket the unfinished line and will come to carry them in the atelier. Came for three weeks since the order. Seller please carefully watch the goods before shipping.
The order came quickly. the pants sat perfectly. We took xl (height 178, about 101, from 95) thanks to the store. I recommend.
All zbs. To barnaul 15 days. Thank you
I order 4 times all davolen. Great store. Fast delivery, ordered june 20 received july 1.
All as in the description, but the color is not correctly transmitted, the picture is lighter than in fact.
It's good. Comfortable. Optimal. Ergonomic. I liked it i recommend
This product is very cool and the store is fast in shipping. I like dealing with it and I recommend it and where the size of 38 I took the IX9 XXXl and the size is excellent
In sochi there was a month, delivery in the usual package, with the store did not communicate, took the size of the table and with reviews, as a result of 190 cm 85 kg xxl came up perfectly, the quality is good, the material stretches, in the pockets of the mesh, very not bad. we have such a minimum of a thousand will be more expensive. I recommend the product.
In ukraine (city of chernigov) the goods were delivered in 25 days (27.04.2019 the goods were ordered, and 22.05.2019-received in the office of ukrpost). The store sent the goods the next day after payment. The seller is sociable. The product packaging is normal (the pants were packed in a brand polybag, which in turn was packed in a standard white postal bag). The size approached perfectly. At its height 180 cm, weight 92 kg, waist 103 cm, hip 103 cm (there is a small belly) ordered size 3xl. At first i thought to take 2xl, but still decided to find out the seller's opinion, sent its sizes. The seller advised 3 xl (wrote that fit and 2 xl, but if i like more freely, it is better to take 3 xl). Pants quality, all the lines are even, the locks are sewn smoothly, there are no protruding threads and smell. I am very pleased with the purchase. Seller thanks for the quality goods. Definitely recommend the product and the seller. I wish the seller good and prosperity.
Chic pants for this money, stretch, to spb reached in 26 days, ordered along with a belt,, breathe, a bunch of pockets, track tracking constantly, at a height of 177 cm, weight 108 kg, waist-109 cm took size-xxl, a little cramped in the house, but not critical, it is necessary to lose weight, i advise everyone, the store is excellent, i recommend, there was a desire for this seller to order more,, it's rare, but still...