SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Placesure Online Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.placesure.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказ дошёл быстро, смотрится богато!))) спасибо продавцу, очень понравился набор!)))
Lindo. Igual na foto. Bem brilhante. Segunda vez q peço
Lindo
5 estrelas
Rewelacja.
El producto llego muy bien embalado y dentro del tiempo estipulado muchas gracias por su seriedad y responsabilidad, vendedor recomendado 100%
Качество хорошее, до Питера ехала 31 день, через Латвию. Отправили быстро, хороший продавец!
Produto muito bonito e de ótima qualidade, recomendo
Przepiękny komplet ! Zwraca uwagę i przyciąga wzrok. Wisiorek jest duży.
Всё соответствует писанию. Очень красиво смотрится. Спасибо продавцу. Рекомендую всем.
Lovely set. nicely packaged arrived quickly
Teşekkür ederim hediye olarak almıştım gayet guzel
товар пришёл очень быстро. "камни" крупные. серьги выглядят замечательно кулон немного топорно по краям (на мой взгляд). для бижутерии за такие деньги очень не плохо. супруга довольна. ничего не потемнело уже 3 недели в экчплуатации (серьги). упакован в пакет возд камерами. С продавцом не общался. Приятно удивлен сроками достаыки к 8 марту успел прийти!
Sono molto soddisfatto
Great product, fast shipping! Thank you!
perfect ! m thanks, v
Tiene buen aspecto, le ha gustado mucho a mi esposa.
Parfait, merci beaucoup!!!
Товар соответствует описанию,хотя и пришёл поздно,продавцу спасибо отзывчивый.
заказ пришёл шустро, бааальшие))) думаю подруга 8 марта будет довольна а значит и я) рекомендую товар и продавца
Almost 2 months in receive it but it is a beautiful product
excelente producto muy buen vendedor
nice
month slightly larger order walking store sent fast, пролежал латвии goods in 17 days. the satisfied. for such price very pretty good. order more will all glisten and stones. seller thank you!!!
Great delivery!
such as for money, very nice and quality parcel came quite fast, прадовцу thank you
1A, ty
recommend recommend recommend quickly and about
Good Quality Product. Fast Delivery. Best Wishes for the store.
Very nice set larger than I expected but looks good. Seem to be well mounted stones and clasps work easily
Very good
Good quality. The look like in the picture. Great. Happy and satisfied. :)
looking to be more than представлялось) order satisfied. for pet bought and s think like. store recommend
pretty and big
Beatiful. Jewelery is unearthy, fast shipping, everything is 5 stars. I recommend it to everyone!!!
Great Service!!
all ok. thank you
very nice product
shipping company to the front of the building doors, the outer side is everything except to attend longbow product is excellent.
Very beautiful! <3
waitings free my product.
beautiful set, holiday ....... i like
very beautiful!!!