Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly. Most of the items in this website are free shipping.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What type of payments do you accept?
Our platform accept Paypal and all major credit/debit cards!
Will my card be charged when I order?
All customers are charged when purchase & payment made successfully.
What type of currency will I be charged?
Currently, our platform accepts USD only.
How can I remove the item from my cart or wish-list?
Item can be removed at the cart/wish-list before check-out or purchase confirmation.
How long should I wait for my item to be delivered?
All items (domestic or international orders) will take an estimated 2-4 weeks to be processed and delivered.
Kindly also take note that in certain unforeseen cases, such as customs stops that resulted in additional delays, we will not be held liable.
There will also be expected delays to all shipments in a holiday season, due to the heavy volume of shipments that our shipping partners have to handle.
Also, there might be expected delays in most shipments of the affected country/state, due to natural occurrences i.e blizzard, etc.
We are constantly working on improving our operation and shipping procedures with our shipping partners. We sincerely apologize to our customers if any inconvenience caused regarding the shipping time.
Will my order come in one package?
Different items take different time to be shipped and delivered, due to a variety of factors such as weight, dimension, customs complication, etc.
Therefore, to speed things up for our customers, we sometimes ship items in one order out separately. It is perfectly normal to receive certain items of an order partially first, and others later.
Why does my item look different from the advertisement?
Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
Is there any exception to my right to a refund?
Yes. Certain items are non-refundable by nature. Once sold, returns will not be accepted. Example of such item is Underwear / Undergarment / Bra, where we could not re-sell the returned item due to hygiene reasons.
How do I cancel an item(s)/order?
Every cancellation request has to be submitted to our customer service at firstname.lastname@example.org within 12 hours from the time of purchase. All orders will be processed and can no longer be cancelled AFTER 12 HOURS of purchase. A processing fee will be deducted from your refund for any item/order cancellation. Please note that any orders that have already been packed or shipped cannot be cancelled.